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An update does not mean there is a problem or setback, it means you are continuing to make progress on their case. Even if updating is an obstacle you need to overcome, using this language will make the problem feel easier to overcome. This helps maintain trust with customers even if the issue turns out to be more complex than expected. I am glad to If you're willing to do something for a client, you should sound excited. After all, your job is to create a pleasant experience for your users, so any help they need should be your top priority.
With that in mind, this sentence shows the customer that you're eager to help and that there's nothing Phone Number List too difficult or tedious that you can't do for them. My Translivania marketing professor gave me the best advice when I was writing an email during my junior year of college. She told me that I should look for every opportunity to include the word you. This will make the questions I ask more convincing to the reader. The reason is that when you include the word you, you are calling out to the reader. You are talking to them specifically and making a direct request. It's hard to ignore a call for help when the person in need makes you sound like the best person for the job.
By including the word you, your readers will feel that if they don't help, no one else will either. To learn more, read our list of customer service email templates next. Onboarding customer service reps quickly and efficiently is a boon for your business and your customers, but an increase in remote work can throw a wrench into your long-established training plans. When you have a mix of (or only) remote employees, launching services or growing your support roster requires some special considerations. Download Now: Customer Support Training Templates.
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